PRIVACY NOTICE

Childcare Kingdom is committed to protecting your personal information.

Our Privacy Notice contains important information about what personal details we collect; what we do with that information; whom we may share it with and why; and your choices and rights when it comes to the personal information you have given us.​​

​

Information we collect and use

Information about you that we may collect and use includes:​​​​​

• Information that is automatically collected e.g. via cookies when you visit our website.

• Information gathered by the use of cookies in your web browser.​​

• Information about your subscription to our website e.g Email address

• Information about any contact you've had with us e.g. Name, Email address, Phone number.

• Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

• Reviews you have voluntarily given of our products.​​

​​

Cookies

What are cookies? Cookies are small pieces of data stored on the site visitor's browser, usually used to keep track of their movements and actions on a site.

What type of information is collected? The data collected relates to each specific visit to the website. The information gathered may include the time a user is on the website, the way a user navigates between pages, the device that is being used and the approximate geographical location of the visitor, the web pages viewed during your visit, the advertisements you clicked on, and any search terms you entered.​

What personal data do cookies collect? Google Analytics and Wix analytics do not collect any personal information such as a user’s name or email address.​​

Does Childcare Kingdom use cookies? Yes, we use cookies, the data that is collected by the web server (WIX) will enable our visitors to have the best possible online experience and some is collected using cookies that are sent to the web browser of each web site visitor.

How is the data collected by cookies used? ​​​​

• to enable functions that help you use our websites and features to their full potential;

• to improve the quality of our services and offer new ones;

• to help identify more useful, customised content for you;

• to enhance security, and help prevent fraud;

• to improve our understanding of how our services are used to give you a better experience when using our website.

• Data collected by Google Analytics is used in order to develop and improve the quality of the CK website; usage data is collected and analysed.

Where is the data stored?

• Data collected by the Google Analytics service is stored in the United States and non-personally identifiable information may be used by Google and its partners (for further details visit the Google Privacy Policy).

• Personal Information that is maintained, processed and stored by our server Wix and our authorized affiliates and service providers in the United States of America, in Europe (including in Lithuania, Germany and Ukraine), in Israel, and in other jurisdictions as necessary for the proper delivery of our Services and/or as may be required by law  https://www.wix.com/about/privacy

Can I use this website without cookies?

Should you not wish to allow cookies, you can configure your browser to reject cookies set by us or our providers. The allaboutcookies.org website provides more information about how to block cookies and/or remove existing cookies. Please note that disabling cookies may prevent some parts of our website working correctly for you.

If I use this website without blocking cookies?

By using the Childcare Kingdom website, you are consenting to cookies being stored by us and our providers.

​

Where we collect your information

We may collect your personal information directly from you, from a variety of sources, including:

• phone conversations with us.

• emails, letters or personal messages that you send to us​.

• participating in surveys to help us understand you better and improve our products and services.

• our online services such as social media.

• our facebook support group

• your membership on our website

• competitions you've entered

​​

What we collect and use your information for​

We take your privacy seriously and we will only ever collect and use information which is personal to you where it is necessary, fair and lawful to do so.

We will collect and use your information only where:​

• If you have given us your consent to send you information about products and services which we believe may be of interest and benefit to you.​ We may use your Personal Information to send you promotional content and messages by e-mail, text messages, direct text messages, marketing calls and similar forms of communication from us through such means.​

• We take steps to limit the promotional content we send you to a reasonable and proportionate level and to send you information which we believe may be of interest or relevance to you, based on your information.

• It is in the legitimate interests of Childcare Kingdom e.g. where we need to process your information to better understand you and your needs so we can send you more relevant communications about the products and/or services you have with us and to develop new products and services.​​

• We sometimes use systems to make automated decisions based on personal information we have - or are allowed to collect and use from others – about you. These automated decisions can affect the products, services or features we offer you now or in the future. We use automated decisions in the following ways:

• Tailoring products and services e.g. placing you in groups with similar customers to make decisions about the products and services we may offer you to help meet your needs.

• When designing and enhancing our online services to help meet your requirements for on-going guidance and support.​​​​​​

​​

Marketing & Opting out

• We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.

• If you have not previously bought from us but have registered your details with us (for example by entering a competition or signing up for a newsletter), you will be sent marketing communications, you can choose to opt out at any time. 

• If you do not wish us to collect and use your personal information in these ways, it may mean that we will be unable to provide you with our products or services.

• If you do not wish to receive such promotional messages or calls, you may notify us at any time or follow the “unsubscribe” or STOP instructions contained in the promotional communications you receive.

• You have the option to unsubscribe from our e-mails through a link at the bottom of every e-mail we send to you. If you personally want to update the details that you have registered with us or would like to amend your subscription preferences or unsubscribe altogether, you can do this in the “My Account” section of our Site.

​​

Whom we may share your information with

We may share your information with third parties for the reasons outlined in 'What we collect and use your information for.

These third parties include:

• Companies we have chosen to support us in the delivery of the products and services we offer to you and other customers e.g. public bodies or companies who can help us in our contact with you, for example, an internet service provider.

• We will never sell your details to someone else, or use your data for any other purpose than what is explained in our privacy notice.

• Whenever we share your personal information, we will do so in line with our obligations to keep your information safe and secure.

​​

How we protect your information

We take information and system security very seriously and we strive to comply with our obligations at all times. Any personal information which is collected, recorded or used in any way, whether on paper, online or any other media, will have appropriate safeguards applied in line with our data protection obligations.

Your information is protected by controls designed to minimise loss or damage through accident, negligence or deliberate actions. Our employees also protect sensitive or confidential information when storing or transmitting information electronically.

​

How long we keep your information

We will keep your personal information only where it is necessary to provide you with our products or services whilst you are a valued customer.

The length of time we keep your information for these purposes will vary depending on the obligations we need to meet.

Your data will be removed and deleted from our files:

• by request

• when you cancel your membership on our website

• when you leave our support group

• when you unlike our facebook page

• when you unfriend our facebook account

• when you unfollow us on Instagram, Pinterest or Twitter

​​

Your individual rights​​

You have several rights in relation to how we use your information and you can get more details from the Information Commissioner’s Office (ICO) Guidance:

The right to be informed.

You have a right to receive clear and easy to understand information on what personal information we have, why and whom we share it with – we do this in our Privacy Notice. For more information from ICO follow the link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-be-informed/

The right to access.

You have the right to access your personal information. If you wish to receive a copy of the personal information we hold on you, you may make a Data Subject Access Request (DSAR). For more information from ICO follow the link:​

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-of-access/

The right to rectification.

If your personal information is inaccurate or incomplete, you can request that it is corrected. For more information from ICO follow the link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-rectification/

The right to erasure.

You can ask for your information to be deleted or removed in certain circumstances if there is not a compelling reason for Childcare Kingdom to continue to have it. For more information from ICO follow the link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-erasure/

The right to request the restrict processing.

You can ask that we block or suppress the processing of your personal information for certain reasons. This means that we are still permitted to keep your information – but only to ensure we don’t use it in the future for those reasons you have restricted. For more information from ICO follow the link:

The right to object.

You can object to Childcare Kingdom processing your personal information in certain circumstances.  For more information from ICO follow the link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-object/

The right to data portability.

You may obtain and reuse your personal data for your own purpose across different services. 

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/right-to-data-portability/

The right to lodge a complaint with supervisory authority. In the UK, this is the Information Commissioner’s Office.

https://ico.org.uk/for-the-public/raising-concerns/

​

How to make a complaint

Childcare Kingdom aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

If you do not believe we have handled your information as set out in our Privacy Notice, please contact Anna-Marie Owen using the contact form below.​

​

Contacting the Supervisory Authority

If you feel that your data has not been handled correctly, or you are unhappy with our response to any requests you have made to us regarding the use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

You can contact them by calling 0303 123 1113.

Or go online to ico.org.uk/concerns.

​

Changes to the Privacy Notice

We may need to make changes to our Privacy Notice; so please check our website for updates from time to time. If there are important changes such as changes to where your personal data will be processed; we will contact you to let you know.

This version of our Privacy Notice was last updated 25 May 2018.

​

How to contact us

If you have any questions about our Privacy Notice or the information we collect or use about you, please contact:

Anna-Marie Owen Email: info@childcarekingdom.com Or use the customer care link below.​​